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Marley Lilly: A Bad Review

 

Marley Lilly In July I shared my experience with Monday Dress which you can read about here. Well today I am here to share a quick story about their sister company, Marley Lilly. I really don’t like publicly giving a company a bad review, but I am really upset that these two companies have the terrible customer service that they do. I feel like others need to know which companies to look out for when it comes to getting what you are looking for.

In the spring I started looking for a duffel type bag that I could use in place of my backpack on quick trips. Most of the time I use my backpack and a carry-on, but there are times that all I need is my laptop, charger and a change of clothes so I wanted a cute medium sized bag for this. I found what looked to be the perfect bag on the Marley Lilly website. It was purple (all of my luggage is purple #sorrynotsorry) and I could have it monogrammed.

I loved it when I received it and couldn’t wait to use it! I didn’t need the Marley Lilly bag for about a month, but the very first time I did use it, the zipper broke. This was pretty frustrating since it was the first use of the bag. I continued to use it a few more times though because it did hold everything I needed to carry. But after those few uses the handles started falling part!Β The bag is still somewhat useable, but I won’t be using it anymore because of the way the bag looks and I fear the bottom may just fall out. The threads were continuing to come loose and the handle keeps loosing material.

I decided to email Marley Lilly just to let them know of the poor quality of the bag and their response was “sorry you had trouble with my order”. I feel like the staff they have running the customer service department has never worked with the public before. It is quite a shame they have responded in this way twice because they seem to have a lot of competition in the online boutique world these days.

You can see other reviews on the reseller ratings page.

Glad all of that is off of my chest…Back to normal happy and excited Macy tomorrow!

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29 Comments

  • Reply Kate

    I had this problem before with an online company. The product was awful and after many promises from them to send a refund/replacement, they never did. I say go for it and shout from the rooftops! Pictures included!

    November 20, 2014 at 9:20 am
    • Reply heymacee

      That’s so annoying! I think I will post some photos when I am home again.

      November 20, 2014 at 10:20 am
  • Reply Kate

    I had this problem before with an online company. The product was awful and after many promises from them to send a refund/replacement, they never did. I say go for it and shout from the rooftops! Pictures included!

    November 20, 2014 at 9:20 am
    • Reply heymacee

      That’s so annoying! I think I will post some photos when I am home again.

      November 20, 2014 at 10:20 am
  • Reply Kate

    I had this problem before with an online company. The product was awful and after many promises from them to send a refund/replacement, they never did. I say go for it and shout from the rooftops! Pictures included!

    November 20, 2014 at 9:20 am
    • Reply heymacee

      That’s so annoying! I think I will post some photos when I am home again.

      November 20, 2014 at 10:20 am
  • Reply Meg

    Wow!! That’s such a disappointment. I JUST ordered my first item from them (a vest), so I’ll hope the same thing doesn’t happen, but now I definitely at least know not to purchase bags!

    November 20, 2014 at 10:18 am
    • Reply heymacee

      I’m sure the vest will be fine, they have really adorable ones for sure. It is a bummer because customer service is key, I don’t want to put money towards a company that doesn’t employ kind people.

      November 20, 2014 at 10:19 am
  • Reply Morgan

    Wow! I’ve thought about ordering things from ML on several occasions, but I have yet to make a purchase. After reading this, I’m glad I never took the plunge! It’s one thing to get a bad quality piece, but it’s another thing to have a lack of concern from customer service. Thanks for sharing!!

    November 20, 2014 at 12:30 pm
    • Reply heymacee

      At least there are several other companies I have found that have similar or the same items. Customer service is the face of your company!

      November 20, 2014 at 5:32 pm
  • Reply Morgan

    Wow! I’ve thought about ordering things from ML on several occasions, but I have yet to make a purchase. After reading this, I’m glad I never took the plunge! It’s one thing to get a bad quality piece, but it’s another thing to have a lack of concern from customer service. Thanks for sharing!!

    November 20, 2014 at 12:30 pm
  • Reply Morgan

    Wow! I’ve thought about ordering things from ML on several occasions, but I have yet to make a purchase. After reading this, I’m glad I never took the plunge! It’s one thing to get a bad quality piece, but it’s another thing to have a lack of concern from customer service. Thanks for sharing!!

    November 20, 2014 at 12:30 pm
  • Reply Vivian Stone (@VivianStonee)

    Ahh I am so sad that you had a bad experience with them as well. I have a post lined up about them for next week. I haven’t had any issues, and I hate hearing you did. I always make sure to tell people my issues with companies as well because they need to know.

    November 20, 2014 at 1:24 pm
    • Reply heymacee

      I always feel bad “bad mouthing” companies, but I would have wanted someone to tell me just the same.

      November 20, 2014 at 5:31 pm
  • Reply Britt Hanson

    That is so frustrating! I hate when companies have bad reviews. If you want to (and no pressure!) you can check out my Thirty-One website at mythirtyone.com/britthanson — we have some bags that you might like and they are able to be monogrammed/personalized. Either way — I hope you find a better bag! πŸ™‚

    November 20, 2014 at 6:50 pm
    • Reply heymacee

      I will take a look, thank you!

      November 23, 2014 at 11:42 am
  • Reply Britt Hanson

    That is so frustrating! I hate when companies have bad reviews. If you want to (and no pressure!) you can check out my Thirty-One website at mythirtyone.com/britthanson — we have some bags that you might like and they are able to be monogrammed/personalized. Either way — I hope you find a better bag! πŸ™‚

    November 20, 2014 at 6:50 pm
    • Reply heymacee

      I will take a look, thank you!

      November 23, 2014 at 11:42 am
  • Reply Britt Hanson

    That is so frustrating! I hate when companies have bad reviews. If you want to (and no pressure!) you can check out my Thirty-One website at mythirtyone.com/britthanson — we have some bags that you might like and they are able to be monogrammed/personalized. Either way — I hope you find a better bag! πŸ™‚

    November 20, 2014 at 6:50 pm
    • Reply heymacee

      I will take a look, thank you!

      November 23, 2014 at 11:42 am
  • Reply Heather

    EVERYTHING I have ordered from Marley Lilly is terrible quality-very cheap. I bought an expensive monogram necklace and it broke within one day. Also had the same thing happen as you- bought a duffel type bag and the zipper broke on the second use. All I got back was “sorry you were disappointed with your order” uh thanks but my necklace is still broken.

    November 22, 2014 at 1:25 pm
    • Reply heymacee

      I’m so sad to hear you have had a similar experience as me. Another friend of mine just bought a necklace from them as well and it broke right away.

      November 23, 2014 at 11:44 am
  • Reply Derra

    I know that there are bigger issue we face in this world but I feel it’s our duty to look out for others. My daughter spent $99.00, hard earned money, at Marley Lilly for me! What ashame when the products arrived! The monogram, paper monogram, was half off the shorts that were purchased. Everything that was ordered was a substandard quality.
    I called the company because I wanted them to correct the situation they refused. The only remedy that they could give was to buy a different pair shorts because the monogram don’t really take well to the shorts.

    I hope people read these reviews, Marley Lily should not be ripping people off like this! Substandard quality paper monograms and poor customer service.

    July 14, 2015 at 7:09 pm
    • Reply Macy Gutermuth

      I’m so sorry you had a bad experience as well πŸ™ I’ve heard of many people getting good deals and liking the products they have purchased, but then I also continue to hear stories like yours. It frustrates me to no end that their customer service is so terribly lacking.

      August 3, 2015 at 7:45 am
  • Reply Jennifer Byrd

    I spent hard earned money with them as well! I finally took the chance on them when they were having a big sale. I bought a sweatshirt and a pair of plaid loafers. The sweatshirt is thick and warm. I am happy with it. However, the plaid loafers fell apart literally the first time I wore it out! It was such an embarrassment! Needless to say, I won’t be shopping there again. I have actually started my own boutique, out of frustration with shopping options! While we don’t offer monogrammed services, we do offer really cute, quality clothing! If you are interested, check us out at ivystaple.com. Every purchase helps to fund the boutique’s scholarship program, so if you are a student, please find our application at ivystaple.com!

    January 21, 2018 at 9:40 pm
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